Troubleshooting and Support

Technical difficulties with MyChart can occasionally disrupt access to important health information, but most issues have straightforward solutions through systematic troubleshooting steps. Common problems include login failures, forgotten passwords, account lockouts after multiple incorrect attempts, app crashes, sync errors, notification issues, and connectivity problems. MyChart's support system includes in-app help resources, institution-specific technical support lines, comprehensive FAQ sections, and email support channels. Security protocols sometimes cause access complications, particularly after operating system updates or when accessing from new devices. Understanding basic troubleshooting techniques—clearing cache, updating apps, verifying internet connections, and confirming correct institution selection—resolves many issues independently. For persistent problems, contacting your healthcare provider's MyChart support team ensures personalized assistance while maintaining account security and privacy.