MyChart App: Frequently Asked Questions and Practical Solutions

Q: Why can't I log into my MyChart account? Verify you're selecting the correct healthcare organization from the dropdown menu, as credentials are institution-specific. Ensure Caps Lock is off and check for typos in your username and password. After multiple failed attempts, accounts temporarily lock for security—wait 30 minutes before retrying or use "Forgot Password" to reset credentials. Q: How do I access test results that aren't showing? Some results require provider review before release to patient portals, typically taking 1-3 business days. Certain sensitive tests may require in-person discussion and won't appear online. Check your notification settings and refresh the app or browser page. Q: Can I use MyChart for multiple family members? Yes, through proxy access. Parents automatically receive access to minor children's accounts. Adults can grant proxy access to caregivers through account settings, controlling what information shared parties can view. Q: Why aren't I receiving notifications? Check device notification settings, ensuring MyChart has permission enabled. Within the app, verify notification preferences are configured correctly for messages, appointments, and results. Some devices restrict background app activity affecting notification delivery.